{"id":271,"date":"2020-04-22T05:14:57","date_gmt":"2020-04-22T04:14:57","guid":{"rendered":"https:\/\/www.gowabi.com/customer_faq\/?page_id=271"},"modified":"2025-05-08T11:57:05","modified_gmt":"2025-05-08T10:57:05","slug":"covid-19-situation","status":"publish","type":"page","link":"https:\/\/www.gowabi.com/customer_faq\/covid-19-situation\/","title":{"rendered":"COVID-19 Situation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"271\" class=\"elementor elementor-271\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ee1594 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ee1594\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-321f0c2\" data-id=\"321f0c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6da0bf elementor-widget__width-auto elementor-absolute elementor-widget elementor-widget-text-editor\" data-id=\"d6da0bf\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><a href=\"https:\/\/www.gowabi.com/customer_faq\/th\/%e0%b8%aa%e0%b8%96%e0%b8%b2%e0%b8%99%e0%b8%81%e0%b8%b2%e0%b8%a3%e0%b8%93%e0%b9%8c-covid-19\/\">\ud83c\uddf9\ud83c\udded<\/a>\u00a0 \u00a0<a href=\"https:\/\/www.gowabi.com/customer_faq\/covid-19-situation\/\">\ud83c\uddfa\ud83c\uddf8<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<header class=\"elementor-section elementor-top-section elementor-element elementor-element-3f1cd2c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f1cd2c7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61b91f0d\" data-id=\"61b91f0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b215a3e elementor-widget elementor-widget-image\" data-id=\"2b215a3e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.gowabi.com/customer_faq\/\">\n\t\t\t\t\t\t\t<img width=\"2451\" height=\"350\" src=\"https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy.jpg 2451w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-300x43.jpg 300w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-1024x146.jpg 1024w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-768x110.jpg 768w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-1536x219.jpg 1536w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-2048x292.jpg 2048w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-1200x171.jpg 1200w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-1980x283.jpg 1980w\" sizes=\"(max-width: 2451px) 100vw, 2451px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/header>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e6c2e52 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e6c2e52\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-15309ce\" data-id=\"15309ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f37ab40 elementor-widget elementor-widget-text-editor\" data-id=\"f37ab40\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.gowabi.com/customer_faq\/\">\u00a0 \u00a0 Help Center<\/a>\u00a0 &gt;\u00a0\u00a0COVID-19 Situation<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3100e1a\" data-id=\"3100e1a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76eebd50 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76eebd50\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28c5f0b3\" data-id=\"28c5f0b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56fd4854 elementor-widget elementor-widget-heading\" data-id=\"56fd4854\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\"><u>COVID-19 Update &amp; Support<\/u><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-43fae3c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"43fae3c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5587100\" data-id=\"5587100\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-821fad2 elementor-widget elementor-widget-toggle\" data-id=\"821fad2\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d4d4d4;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{-webkit-margin-start:-5px;margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d4d4d4;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}<\/style>\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\"><use xlink:href=\"#fas-caret-right\" \/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\"><use xlink:href=\"#fas-caret-up\" \/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How can GoWabi help customers during COVID-19 situation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1361\"><p><span style=\"font-weight: bold; letter-spacing: -0.27px;\">Annoucement Update in 7 July 2021<\/span><\/p><p><b style=\"font-size: inherit; text-align: inherit; letter-spacing: -0.015em;\"><u>Pending purchased eVoucher\/coupon<\/u><\/b><\/p><p><span style=\"background-color: #f8f8f8; color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal;\"><b>eVoucher Expired Date in July &#8211; August 2021<\/b><\/span><\/p><ul><li><span style=\"text-align: inherit; background-color: #f8f8f8; color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal;\">eVocuher with expired date in July &#8211; August 2021 will be automatically added more 30 &#8211; 90 days from current expired date.<\/span><\/li><li><span style=\"text-align: inherit; background-color: #f8f8f8; color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal;\">The eVoucher validity extension period will be different in some shops upon shop&#8217;s allowance conditions and policies.<\/span><\/li><\/ul><p><span style=\"background-color: #f8f8f8; color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal;\"><b>eVoucher Expired Date in May &#8211; June 2021 for All Spas, Clinics, Beauty Salons and Fitness<\/b><\/span><\/p><ul><li><span style=\"text-align: inherit; background-color: #f8f8f8; color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal;\">eVocuher with expired date in May will be added more 60 days from current expired date.<\/span><\/li><li><span style=\"text-align: inherit; background-color: #f8f8f8; color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal;\">eVocuher with expired date in June will be added more 30 days from current expired date.<\/span><\/li><li><span style=\"text-align: inherit; background-color: #f8f8f8; color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal;\">The eVoucher validity extension period will be different in some shops upon shop&#8217;s allowance conditions and policies.<\/span><\/li><\/ul><p><span style=\"background-color: #f8f8f8; color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal;\"><b>eVoucher Expired Date from 1 April &#8211; 15 May 2021 for All Spas, Clinics, Beauty Salons and Fitness<\/b><\/span><\/p><ul><li><span style=\"text-align: inherit; background-color: #f8f8f8; color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal;\">GoWabi already extended the\u00a0<\/span><span style=\"text-align: inherit; background-color: #f8f8f8; color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal;\">validity of eVoucher to be valid until on 31 May 2021, but the extension period will be different upon shop&#8217;s allowance conditions and policies.<\/span><\/li><li><span style=\"text-align: inherit; background-color: #f8f8f8; color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal;\">If you may have questions or requests for longer validity of your vouchers, you can directly contact our Customer Service team to support.<\/span><\/li><\/ul><div><p><b style=\"color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal; text-align: inherit;\">eVoucher Expired Date in Janurary &#8211; Febuary 2021 for All\u00a0<\/b><span style=\"color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; font-weight: bold; letter-spacing: normal;\">Spas, Clinics, Beauty Salons and Fitness<\/span><\/p><ul><li><span style=\"background-color: #f8f8f8; color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal; text-align: inherit;\">GoWabi are concerned about the safety of our precious partners; your staffs and lovely customers are our priority and therefore we would like to extend the validity of eVoucher that is expired date in January-February 2021 to be valid until on 31 March 2021. If the situation does not get better, GoWabi will consider to extend the validate again according to the situation.<\/span><\/li><\/ul><p><span style=\"font-weight: bold; letter-spacing: -0.27px; font-size: 1.8rem;\"><u>For booking has scheduled in following period<\/u><\/span><\/p><ul><li><span style=\"color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal; background-color: #f8f8f8;\"><b>For booking has scheduled in June &#8211; July 2021 with shop closed operation : <\/b>Please contact customer service to reschdule or hold your booking.<br \/><\/span><\/li><li><span style=\"color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal; background-color: #f8f8f8;\"><b>For booking has scheduled in 1 April &#8211; 9 May 2021 with shop closed operation : <\/b>Gowabi has been change booking that appointment on January to eVoucher. eVoucher has been expired on 31 May 2021. With the change of booking appointment to eVoucher, you will be able to directly contact with the shops for your appointment when the shop is opened. However, if your scheduled appointment isn&#8217;t be adjusted, please contact GoWabi Customer Service Team to support.<\/span><\/li><li><span style=\"color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal; background-color: #f8f8f8;\"><b>For booking has scheduled in January 2021 :<\/b> Gowabi has been change booking that appointment on January to eVoucher. eVoucher has been expired on 31 March 2021. With the change of booking appointment to eVoucher, you will be able to directly contact with the shops for your appointment when the shop is opened.<\/span><\/li><\/ul><p><span style=\"color: #1d1c1d; font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; letter-spacing: normal; background-color: #f8f8f8;\">If you\u2019re unable to get through or need further assistance with validation or booking your appointment, please contact us at <strong data-start=\"171\" data-end=\"192\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"173\" data-end=\"190\">wecare@gowabi.com<\/a><\/strong> or add us on LINE (LINE ID: <strong data-start=\"221\" data-end=\"232\">@gowabi<\/strong>). Our team will get back to you as soon as possible during our operating hours, 8:00 AM to 8:00 PM.<\/span><\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e754a28 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e754a28\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#2c2c2c;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:-webkit-box;display:-ms-flexbox;display:flex}.elementor-widget-divider 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Annoucement Update in 7 July 2021 Pending purchased eVoucher\/coupon eVoucher Expired Date in July \u2013 August 2021 eVocuher with expired date in July \u2013 August 2021 will be automatically added more 30 \u2013 90 days [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_mi_skip_tracking":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>COVID-19 Situation - GoWabi FAQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gowabi.com/customer_faq\/covid-19-situation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COVID-19 Situation - GoWabi FAQ\" \/>\n<meta property=\"og:description\" content=\"\ud83c\uddf9\ud83c\udded&nbsp; &nbsp;\ud83c\uddfa\ud83c\uddf8 &nbsp; &nbsp; Help Center&nbsp; &gt;&nbsp;&nbsp;COVID-19 Situation COVID-19 Update &amp; Support How can GoWabi help customers during COVID-19 situation? 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