{"id":31,"date":"2020-02-03T08:54:05","date_gmt":"2020-02-03T08:54:05","guid":{"rendered":"https:\/\/www.gowabi.com/customer_faq\/?page_id=31"},"modified":"2024-12-16T09:21:43","modified_gmt":"2024-12-16T09:21:43","slug":"cancellation-refund","status":"publish","type":"page","link":"https:\/\/www.gowabi.com/customer_faq\/cancellation-refund\/","title":{"rendered":"Cancellation &#038; Refund"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31\" class=\"elementor elementor-31\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29e4486 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29e4486\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ac1e63\" data-id=\"2ac1e63\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48b74e9 elementor-widget__width-auto elementor-absolute elementor-widget elementor-widget-text-editor\" data-id=\"48b74e9\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><a href=\"https:\/\/www.gowabi.com/customer_faq\/th\/%e0%b8%a2%e0%b8%81%e0%b9%80%e0%b8%a5%e0%b8%b4%e0%b8%81-%e0%b8%84%e0%b8%b7%e0%b8%99%e0%b9%80%e0%b8%87%e0%b8%b4%e0%b8%99\/\">\ud83c\uddf9\ud83c\udded<\/a>\u00a0 \u00a0<a href=\"https:\/\/www.gowabi.com/customer_faq\/cancellation-refund\/\">\ud83c\uddfa\ud83c\uddf8<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<header class=\"elementor-section elementor-top-section elementor-element elementor-element-2a7f8d7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a7f8d7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-65ba8eff\" data-id=\"65ba8eff\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-717f22d8 elementor-widget elementor-widget-image\" data-id=\"717f22d8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.gowabi.com/customer_faq\/\">\n\t\t\t\t\t\t\t<img width=\"2451\" height=\"350\" src=\"https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy.jpg 2451w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-300x43.jpg 300w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-1024x146.jpg 1024w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-768x110.jpg 768w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-1536x219.jpg 1536w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-2048x292.jpg 2048w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-1200x171.jpg 1200w, https:\/\/www.gowabi.com/customer_faq\/wp-content\/uploads\/2020\/04\/Untitled-2-copy-1980x283.jpg 1980w\" sizes=\"(max-width: 2451px) 100vw, 2451px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/header>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-850403a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"850403a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e447553\" data-id=\"e447553\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f23ecf2 elementor-widget elementor-widget-text-editor\" data-id=\"f23ecf2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.gowabi.com/customer_faq\/\">\u00a0 \u00a0 Help Center<\/a>\u00a0 &gt;\u00a0\u00a0<strong>Cancellation &amp; Refund<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5e9fae9\" data-id=\"5e9fae9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25e3d7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25e3d7a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fa6772b\" data-id=\"fa6772b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-838ef0b elementor-widget elementor-widget-heading\" data-id=\"838ef0b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\"><u>Cancellation &amp; Refund<\/u><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c9fe7d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c9fe7d5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-548fa8e\" data-id=\"548fa8e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e0250d elementor-widget elementor-widget-text-editor\" data-id=\"1e0250d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: bold; color: #020202; letter-spacing: -0.27px;\">How can I cancel and refund my bookings\/eVoucher?<\/span><\/p><p><span style=\"color: #020202; letter-spacing: -0.27px;\">You can make a cancellation request on\u00a0<\/span><span style=\"font-size: 1.8rem; letter-spacing: -0.27px; color: #020202;\">Line\u00a0<\/span><span style=\"font-size: 1.8rem; letter-spacing: -0.27px; color: #020202;\">official account,\u00a0<span style=\"font-weight: bold;\">@gowabi<\/span><\/span><span style=\"color: #020202; letter-spacing: -0.27px; font-size: inherit; text-align: inherit;\">\u00a0from 8:00 AM to 8:00 PM every day or send us email for cancellation at wecare@gowabi.com<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-04f91c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"04f91c0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc34c11\" data-id=\"bc34c11\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c512c44 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c512c44\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#2c2c2c;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:-webkit-box;display:-ms-flexbox;display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);-ms-flex-negative:0;flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:-webkit-box;display:-ms-flexbox;display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{-webkit-box-align:center;-ms-flex-align:center;align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-bottom:0;-webkit-box-flex:1;-ms-flex-positive:1;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{-webkit-box-flex:0;-ms-flex-positive:0;flex-grow:0;-ms-flex-negative:100;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{-webkit-box-flex:0;-ms-flex-positive:0;flex-grow:0;-ms-flex-negative:100;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-169effc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"169effc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ff0acbe\" data-id=\"ff0acbe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-302f73f elementor-widget elementor-widget-text-editor\" data-id=\"302f73f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\"><span style=\"font-weight: bold;\">How do I use <b>the Refund Voucher<\/b><b>?<\/b><\/span><\/p>\n<p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\"><span style=\"letter-spacing: -0.27px; font-family: var( --e-global-typography-text-font-family ), Prompt; font-weight: var( --e-global-typography-text-font-weight );\">You can use a Refund Voucher by entering it at checkout page and clicking on <strong>\u201cGot a Discount, Gift Card or Referral Code?\u201d<\/strong>.<\/span><\/p>\n<p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\"><span style=\"letter-spacing: -0.27px; font-family: var( --e-global-typography-text-font-family ), Prompt; font-weight: var( --e-global-typography-text-font-weight );\">You can use the Refund Voucher obtained from a canceled order, which is valid for 1 year from the cancellation date.&nbsp;<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Prompt; font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: -0.27px;\">It cannot be combined with other discounts and can not be canceled, or exchanged for cash.<\/span><\/p>\n<p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\"><span style=\"letter-spacing: -0.27px; font-family: var( --e-global-typography-text-font-family ), Prompt; font-weight: var( --e-global-typography-text-font-weight );\">The Refund Voucher can be used as payment for an order with a value less than the amount of the voucher. The remaining balance can be used for the next purchase.<br><\/span><\/p>\n<p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\">\n<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-84781a2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"84781a2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8c6ba82\" data-id=\"8c6ba82\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27deef5 elementor-widget elementor-widget-text-editor\" data-id=\"27deef5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: bold; color: #020202; letter-spacing: -0.27px;\">What to do if canceling a reservation? Does GoWabi have a cancellation policy?<\/span><\/p><p><span style=\"color: #020202;\"><u><b>Gowabi reserves the rights to change, amend, modify, suspend, continue or terminate the service, service price and the service terms &amp; condition at any time without prior notice.<\/b><\/u><\/span><br \/><br \/><span style=\"color: #020202;\"><span style=\"letter-spacing: -0.27px;\">Please refer to \u201c<\/span><\/span><span style=\"color: #020202; letter-spacing: -0.27px; font-family: var( --e-global-typography-text-font-family ), Prompt; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1.8rem;\">Cancellation<\/span><span style=\"color: #020202; letter-spacing: -0.27px; font-family: var( --e-global-typography-text-font-family ), Prompt; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1.8rem;\">\u00a0<\/span><span style=\"font-size: inherit; text-align: inherit; font-family: var( --e-global-typography-text-font-family ), Prompt; font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: -0.27px; color: #020202;\">&amp;\u00a0<\/span><span style=\"color: #020202; letter-spacing: -0.27px; font-family: var( --e-global-typography-text-font-family ), Prompt; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1.8rem;\">Refund<\/span><span style=\"color: #020202; letter-spacing: -0.27px; font-family: var( --e-global-typography-text-font-family ), Prompt; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1.8rem;\">\u00a0<\/span><span style=\"font-size: inherit; text-align: inherit; font-family: var( --e-global-typography-text-font-family ), Prompt; font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: -0.27px; color: #020202;\">Policy\u201d or\u00a0<\/span><span style=\"color: #010101; letter-spacing: -0.27px;\">add us on the LINE (Line id: @gowabi)<\/span><span style=\"color: #010101; letter-spacing: -0.27px;\">\u00a0or\u00a0<\/span><span style=\"color: var( --e-global-color-8258f7f ); font-family: var( --e-global-typography-text-font-family ), Prompt; font-size: 1.8rem; font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: -0.27px;\">write to us at wecare@gowabi.com\u00a0<\/span><span style=\"color: var( --e-global-color-8258f7f ); font-family: var( --e-global-typography-text-font-family ), Prompt; font-size: inherit; font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: -0.015em; text-align: inherit;\">from 8:00 AM to 8:00 PM, every day.<\/span><\/p><p><span style=\"color: var( --e-global-color-8258f7f ); font-family: var( --e-global-typography-text-font-family ), Prompt; font-size: inherit; font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: -0.015em; text-align: inherit;\">You will receive a full refund in the form of a <strong>&#8220;Refund Voucher&#8221;<\/strong> to your GoWabi account under the &#8220;My Voucher&#8221; option.<\/span><\/p><p><span style=\"color: var( --e-global-color-8258f7f ); font-family: var( --e-global-typography-text-font-family ), Prompt; font-size: inherit; font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: -0.015em; text-align: inherit;\"><br \/>GoWabi would like to inform you that cancellations made less than 24 hours before the scheduled appointment or No Show (not showing up for the appointment) will not be eligible for a refund.<br \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1018f2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b1018f2\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14a8c03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14a8c03\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b007b53\" data-id=\"b007b53\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d894c91 elementor-widget elementor-widget-text-editor\" data-id=\"d894c91\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\"><span style=\"font-weight: bold;\">Cancellation &amp; Refund Policies<\/span><\/p><p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\"><span style=\"font-weight: bold;\">Timed or dated appointments and reservations:\u00a0<\/span><\/p><p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\">GoWabi offers a 24-hour refund guarantee from the time of purchase or booking. If you prefer to cancel your appointment 24 hours before the scheduled time, we will refund you 100% in the form of a &#8220;Refund Voucher&#8221; to your GoWabi account under the &#8220;<strong>My Vouchers<\/strong>&#8221; option.<br \/>Please note that the refund cancellation policy may vary by store. You can check the cancellation policy specified on the booking confirmation page.<\/p><p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\"><span style=\"font-weight: bold;\">e-Vouchers and deal coupons:\u00a0<\/span><\/p><p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\">GoWabi offers a 7-day refund policy for services that are not part of the Flash Sale (Flash Sale eVoucher). If you change your mind within 7 days of purchasing an e-Voucher or deal coupon, we will provide a 100% refund in the form of <strong>Refund Voucher<\/strong>.<\/p><p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\"><br \/>e-Vouchers or deal coupons that have been redeemed or are beyond the 7-day refund policy are non-refundable. <br \/>Refunds cannot be processed for orders made through Third Party or under partner condition&#8217;s. <span style=\"letter-spacing: -0.27px;\">Please review the terms and conditions before making a purchase.<\/span><\/p><p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\"><br \/>*Flash sale and Buy Now User Later services can not be requested for cancellation and refunds. (Flash sale and Buy Now User Later services are non refundable)<br \/>*Expired e-Vouchers can not be requested for cancellation and refunds.(Expired e-Vouchers are non refundable)<\/p><p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\"><span style=\"font-weight: bold;\">GoWabi Gift Card:\u00a0<\/span><\/p><p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\">GoWabi Gift Card cannot be refunded after purchase. GoWabi Gift Cards are valid for 6 months from the date of purchase and cannot be redeemed once the expiration date has passed.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f445f66 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f445f66\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a20a44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a20a44\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25264be\" data-id=\"25264be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-685407f elementor-widget elementor-widget-text-editor\" data-id=\"685407f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\"><span style=\"font-weight: bold;\">Credit Card Installment Cancellation &amp; Refund<\/span><\/p>\n<ul style=\"font-size: 18px; text-align: left; color: #020202; letter-spacing: -0.27px;\">\n<li>Services purchased using credit card installment cannot request for cancellation and refund under any circumstances.<\/li>\n<li>Services purchased using credit card installment cannot request for exchange or transferring to cash under any circumstances.<\/li>\n<li>In case of dissatisfaction on services, GoWabi will not be responsible to refund. Customer must request for a refund with the merchant directly.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a909558 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a909558\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d9113a3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d9113a3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-323ddc0\" data-id=\"323ddc0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9049c2f elementor-widget elementor-widget-spacer\" data-id=\"9049c2f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83c\uddf9\ud83c\udded\u00a0 \u00a0\ud83c\uddfa\ud83c\uddf8 \u00a0 \u00a0 Help Center\u00a0 &gt;\u00a0\u00a0Cancellation &amp; Refund Cancellation &amp; Refund How can I cancel and refund my bookings\/eVoucher? You can make a cancellation request on\u00a0Line\u00a0official account,\u00a0@gowabi\u00a0from 8:00 AM to 8:00 PM every day or send us email for cancellation at wecare@gowabi.com How do I use the Refund Voucher? You can use a Refund [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_mi_skip_tracking":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cancellation &amp; Refund - GoWabi FAQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gowabi.com/customer_faq\/cancellation-refund\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation &amp; Refund - GoWabi FAQ\" \/>\n<meta property=\"og:description\" content=\"\ud83c\uddf9\ud83c\udded\u00a0 \u00a0\ud83c\uddfa\ud83c\uddf8 \u00a0 \u00a0 Help Center\u00a0 &gt;\u00a0\u00a0Cancellation &amp; Refund Cancellation &amp; Refund How can I cancel and refund my bookings\/eVoucher? 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