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    Help Center  >  Cancellation & Refund

Cancellation & Refund

How can I cancel and refund my bookings/eVoucher?

You can make a cancellation request by call us at 02 821 5950 from 8:00 AM to 8:00 PM every day or send us email for cancellation at [email protected] and Line official account, @gowabi

How do I use Cashback and can it be refunded?

You can use your discount coupon and cashback by entering it at checkout and clicking on “Apply”. Note that each order can only be applied with 1 coupon/voucher at a time. If you are having troubles using a discount coupon or cashback, please check if: 

  • The coupon/voucher code has expired. 
  • Coupon/Voucher is for one time use only. 
  • The coupon/voucher may not be valid for some services excluded from sale.

Refunds of cashback are possible if cancellations are made before the appointment schedule. Cashback or online payments will not be refunded if the appointment is a no show.

What to do if canceling a reservation? Does GoWabi have a cancellation policy?

Gowabi reserves the rights to change, amend, modify, suspend, continue or terminate the service, service price and the service terms & condition at any time without prior notice.

Please refer to “Cancellation & Refund Policy” or call us at 02 821 5950 from 8:00 AM to 8:00 PM every day and we will make sure your booking has been cancelled. You will get a full refund as “Cashback credit” if you cancel 24 hours before the starting time of your treatment. You will receive your refund as “Cashback credit”. Please note that bookings cancelled after 24 hours before treatment are not eligible for refund.

Cancellation & Refund Policies

Timed or dated appointments and reservations: 

GoWabi offers a 24 hours refund guarantee from the time of purchase of booking. If you want to cancel your appointment 24 hours before the appointment time, we will give you 100% refund as “Cashback credit” to your Gowabi account. Some shops might offer 12 hours or 6 hours cancellation policy, the specific cancellation policy is stated on your booking confirmation page. Please note that we are not able to refund any no-show appointments, for online payments and cashbacks. Please cancel your appointments in advance in order to receive your cashback to your account. 

e-Vouchers and deal coupons: 

GoWabi offers a 7-day refund policy for non flash sale service, which begins after your purchase. If you change your mind within the 7 days the e-Voucher or deal coupon was bought, we will give you 100% refund via Cashback Only. An e-Voucher or deal coupon cannot be refunded once it has been redeemed or past it’s 7-days refund policy. However, some partners might not accept any refunds, please read the terms & conditions on the partner page before purchasing.

*Flash sale and Buy Now User Later services can not be requested for cancellation and refunds. (Flash sale and Buy Now User Later services are non refundable)
*Expired e-Vouchers can not be requested for cancellation and refunds.(Expired e-Vouchers are non refundable)

GoWabi Gift Card: 

GoWabi Gift Card offers a 7-day refund guarantee, which begins the day after purchase. If you change your mind within 7 days since the purchase has been made, we will give you a 100% refund via Cashback Only. The GoWabi Gift Card cannot be refunded once it has been redeemed. GoWabi Gift Cards are valid for 6 months from the date purchased and cannot be redeemed once the expiry date has passed.

After 7 days: can not be requested for cancellation and refunds.

Credit Card Installment Cancellation & Refund

  • Services purchased using credit card installment cannot request for cancellation and refund under any circumstances.
  • Services purchased using credit card installment cannot request for exchange or transferring to cash under any circumstances.
  • In case of dissatisfaction on services, GoWabi will not be responsible to refund. Customer must request for a refund with the merchant directly.