Help Center > My Appointment
My Appointment
I already booked services or bought eVoucher, why haven’t I received a booking confirmation?
It is depended on your payment type, if you
- Pay with Credit/Debut Card, Promptpay, Rabbit LINE Pay, TrueMoney Wallet or Alipay, you will receive a confirmation instantly after you completed a payment.
- Pay with Internet Banking or Mobile Banking, you will receive a confirmation within 1 hour after you completed a payment.
- Pay with Bank Transfer, you will receive a confirmation within 24 hours after you completed a payment and sent a transfer slip to our customer service team via LINE (LINE account: @gowabi)
Where is my booking confirmation email?
Booking confirmation is immediate. You will receive an instant confirmation email that gives you the details of your booking; this includes your booking confirmation number, which can also be seen in your GoWabi Profile under “My Profile”. You will also be able to see all the appointments you have made under this tab. If you have not received your booking confirmation email, please check your SPAM folder, if you still cannot find it, please contact us and we will re-send the confirmation to you.
I can’t contact the store/shop. What should I do?
If you cannot get through, write to us at [email protected] or give us a call at 02 821 5950 from 8:00 AM to 8:00 PM, every day. You can also add us on the LINE (Line id: @gowabi).
I want to reschedule my appointment, what should I do?
In order to provide you with instant confirmation, amending confirmed booking is not possible. If you need to reschedule your appointment you may contact us through 02 821 5950 from 8:00 AM to 8:00 PM, every day and our Team will support you or contact the venue directly. You can also contact us through the Line application (Line ID: @gowabi).
I already received a booking confirmation, but why did my appointment get postponed after confirmed?
There’s a delay of system or calendar updating from shops, and this can lead to fully book issue.